Beats

A quick hello from the CX team! We have successfully launched the ‘CX lunch and Learn’ sessions – an opportunity to connect on CX with our diverse teams across functions.

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The key objective of these sessions is to showcase the CX efforts that Nakheel has driven so far and to assess what we can do better when it comes to serving our customers.

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As part of these sessions, we conducted an ‘empathy mapping’ exercise, where participants were asked to put themselves in the shoes of customers and reflect on their behavioral patterns, feelings, and thoughts – as they navigate through several touchpoints with Nakheel.

 

We enjoyed being able to connect and gather insights across our functions – and have 12 more sessions scheduled. If you would like to attend a CX Lunch and Learn session, please send an email to sondos.aburadi@nakheel.com.

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Lastly, we will update you next issue on our customer experience initiative and the great achievements we have had one year since launch.