Beats

As part of our commitment to customer centricity, Organizational Effectiveness conducted a workshop in expanding our approach to holistically reimagine how WE SERVE our customers. 

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In this workshop, our CEO and key stakeholders co-designed and ideated the approach in finding answers to the below:

•    What does ‘One Nakheel’ customer service concept look like?
•    What do we want our customer channel interactions to look like?
•    What initiatives do we need in place to bring the customer service concept to life?

 

Participants were encouraged to think outside the box to identify what we can do differently for real customer issues, what future experiences might look like and what needs to be done to make this a reality.  

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We engaged with frontline teams to get their inputs on drafting customer FAQs.

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As next steps, Organizational Engagement is engaging with stakeholders to design an operating model that enables a 360-degree customer view for all customer facing areas.

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Click the video link below to view a message from our CEO.